Zero Trust Threads
Purchase support
Get help through the platform where you placed your order.
Zero Trust Threads uses Etsy for apparel and Payhip for digital products. Your order confirmation is the best starting point for product details, delivery information, and seller contact options.
Etsy orders
- Sign in to the Etsy account used for your purchase.
- Open Purchases and reviews, find the order, and choose Help with order.
- Explain the issue privately and include relevant details or photos if needed.
If you checked out as a guest, follow the instructions in Etsy’s official order-help guide.
Payhip downloads and orders
Check your purchase receipt for your download link and seller contact details. If the receipt is missing, check spam or junk folders and follow Payhip’s official support instructions.
For a refund request, contact the seller directly. Payhip explains that sellers set and manage their own refund policies; review the policy for your purchase rather than assuming a platform-wide refund window.
Refunds, delivery, and product terms
Review the listing, storefront policies, and order confirmation for the terms shown when you purchased. This page provides support instructions; it does not create a new refund window, a blanket no-refunds rule, or a shipping promise. Applicable consumer rights still apply.
If you cannot find the policy for your product, contact the seller through the platform before placing an order.
What to include
In a private support message, include the product name, order reference, purchase date, and a short description of the issue. Never send your password or full payment card details. Do not post receipts or customer information publicly.